Kuala Lumpur · Field operations
The dispatch board is honest. The application often is not.
We audit the software that sends technicians out, records the job, and claims the van is stocked. The work happens on live boards and on real sites — not in a demonstration tenant.
The audit we are asked for most
When a yard in the Klang Valley says “the scheduler is fighting us,” the first week is almost always a dispatch and scheduling audit. We sit with planners, watch a live board, and trace late jobs to the rules the application still enforces.
Primary engagement
Dispatch and scheduling audit
Most field service applications look orderly on a demo board. Live dispatch in Kuala Lumpur, Johor, or Penang rarely does. This audit compares what the scheduler is allowed to do with what crews actually receive before they leave the yard.
5–8 working days on site
Other reviews we take on
Each one is a booked engagement with a named auditor, a yard host, and a written pack. None of them is a software licence.
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Technician mobile app review
Ride-alongs and yard interviews that show where the handset slows the job, drops a photo, or asks for data the crew will never type in the rain.
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Van stock and inventory audit
A parts truth check: what the application says is on the van, what is on the van, and what was used on the last twenty jobs.
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Work order and SLA configuration review
We read the contract clocks the application is ticking, then check them against the jobs you actually close and the customers you actually serve.
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Integration and data-flow audit
A quiet tracing of work orders, parts, and customer records as they move between the field application and the rest of the house.
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Post go-live health check
A structured look at the application three to twelve months after go-live, when the project team has left and the workarounds have become the process.
What clients said after the findings session
These are operations people we sat with, not a wall of logos. The work is the week on site and the letter that follows.
“They sat on the board with our planners for a week and came back with a list of rules we had forgotten existed. The late jobs dropped because the application stopped inventing travel time.”
“Our van-stock screen had been “complete” for two years. Priya’s count lasted a morning. We retired half the catalogue and the technicians started using the parts list again.”
“The mobile review was uncomfortable in the useful way. Wei Ming rode a normal round, not a demonstration job, and the completion form lost a third of its fields the following month.”
Start with a scoping conversation
Tell us which application you run, which yard we would visit, and whether the pain is the board, the handset, the parts file, or the clocks. We will say which audit fits and what access we need before we travel.